What is Dealer Prep?
In this interview, Eben Goresko asks David Hebert of Woods & Son
Piano Company to explain what dealer prep is and why it is essential
for the piano customer.
How to ensure that your piano will function properly in your home so that
you get maximum performance, life and pleasure from your instrument?
Make sure that your dealer does adequate prepping of your instrument.
dealer ships a piano from New York or from China, he should pay
substantial attention to tuning, regulating and voicing of the
instrument after it arrives in his store. All acoustic pianos are made
of 80% wood. The remaining 20% consists of metal, felts, glue,
buckskins, and miscellaneous components. No matter how expensive a
piano is, minute changes occur to the instrument from the time it
leaves the factory and arrives to the dealer.
The dealer will then tune and retune the "green" piano as needed, adjust the
action through regulation so that it feels responsive and consistent from key to
key when played and if necessary voice or regulate the tone so that the customer
can gain a